Shep Hyken, CSP, CPAE is the Chief Amazement Officer of Shepard Presentations. Shep works with companies who want to build loyal relationships with their customers and employees. He is the New York Times and Wall Street Journal bestselling author of Amaze Every Customer Every Time, The Amazement Revolution, The Cult of the Customer, Moments of Magic®, and The Loyal Customer. He also created The Customer Focus™ program, which helps clients develop a customer service culture and loyalty mindset.
