Shep Hyken

Chief Amazement Officer

Shep Hyken, CSP, CPAE is the Chief Amazement Officer of Shepard Presentations. Shep works with companies who want to build loyal relationships with their customers and employees. He is the New York Times and Wall Street Journal bestselling author of Amaze Every Customer Every Time, The Amazement Revolution, The Cult of the Customer, Moments of Magic®, and The Loyal Customer. He also created The Customer Focus™ program, which helps clients develop a customer service culture and loyalty mindset.

Select Insights

Paying Attention to Details

Serve My Customers

The 'ER' Strategy

Serve My Customers

We have over 125 experts and 3000 insights on dozens of topics.
Download the app and listen to 54 of them for free.